Frequently Asked Questions

 

What is CHARACTER COUNTS®?

CHARACTER COUNTS!® is a framework of the Joseph and Edna Josephson Institute of Ethics that helps organizations to implement its new 5.0 version which is the latest evolution of CHARACTER COUNTS!® educational, youth serving and ethics based organizational strategies. The Josephson Institute is a 501(c)3 nonprofit organization that works toward improving the ethical quality of society by changing personal and organizational decision-making and behavior. CHARACTER COUNTS!® utilizes its Six Pillars of Character™: Trustworthiness, Respect, Responsibility, Fairness, Caring and Citizenship and The Six Success Skills or performance values and traits:  Learning, Self-Discipline, Positivity, Perseverance, Resilience and Diligence as foundational strategies while incorporating other nation’s best-practices and methodologies. Besides emphasizing and promoting a focus on positive school climate, other defining elements of CHARACTER COUNTS!® are intensive decision-making strategies, mindfulness, growth mindset and behavioral change theories. CHARACTER COUNTS!® practical strategies produce exceptional results in the academic, social and emotional, character development and school climate domains (The Four Wheels of Success). CHARACTER COUNTS!® is a fully integrated student development framework that incorporates the most critical research findings and current theories from all major research and evidence-based strategies.  CHARACTER COUNTS!® will help organizations infuse their central methods into the DNA by assisting youth to reach their academic potential, to have the ability to succeed in school, to live happy, worthy and fulfilling personal lives, and become engaged, responsible and productive citizens. CHARACTER COUNTS!® offers curriculum (Model Standards and Matrix), training materials (other curricular-like materials and support materials, posters, etc.) and trainings in the field at your school or organization. Our trainings (Student Development Workshops) are shaped, individually crafted and taught by specialists in the field (Master Trainers) [Link to our Lead Master Trainers Bios] who are skilled to custom-build and personalize specific needs-based instruction to schools, school systems, and other educational, spiritual and community-based organizations. Give us a call to discuss your needs at 310.846.4800 or submit a requestCHARACTER COUNTS!® can enrich the climate of any organization by promoting positive change and enhancing everyday life.

 

What does CHARACTER COUNTS!® training entail?

Our training, an experience we call CHARACTER COUNTS!® 5.0, Student Development Workshop (SDW) for educators or Community Development Workshop (CDW) for community members uses the latest research to prepare participants to reach today’s students. The workshop presents:

• Engaging material utilizing various methods to appeal to visual, auditory, and kinesthetic learners

• Effective strategies for achieving positive outcomes in the Four Wheels of Success

• An emphasis on best instructional practices and classroom management strategies

• Numerous resources and handouts for program implementation

• Lessons that are still based on our foundation of The Six Pillars of Character® and the Six Success Skills, the Best Possible Result, our decision-making paradigm

• Strategies focusing on school, organizational and community climate by enhancing social and emotional learning based on the nation’s best practices, promoting growth mindset and teaching resiliency

Besides the 3-day training, is there other opportunities for a school to implement CHARACTER COUNTS!®?

We also provide one-day in-service, professional development workshops, on-going support and coaching, along with the resources to create the most complete and unique packages to suit the individual and unique needs of all those we serve. We come to your organization or to a training site of your choice. You may co-sponsor a training with one or more other organizations to help off-set expenses and foster an insightful and learning-filled event.

Do I need to go to training? Is training and/or certification really necessary?

It is highly encouraged and recommended that schools, school systems, youth serving, other educational, spiritual and community-based, people-helping, organizations work to sponsor or co-sponsor a three-day workshop as they are designed to provide the necessary resources to implement true climate change by enhancing social and emotional learning based on the nation’s best practices while promoting growth mindset and teaching resiliency. We are highly regarded as experts in the field of ethics, character education and social emotional learning and are skilled at imparting the most critical research findings and current theories from all major research and evidence-based strategies by way of the most highly qualified and accomplished master trainers.

How can I start CHARACTER COUNTS!® in my school/organization, what’s the best way to get started?

The most critical component of an effective CHARACTER COUNTS!® initiative is to secure a contract for one of our certificated comprehensive 3-day trainings. Participants completing this workshop will be certified as CHARACTER COUNTS!® Champions, authorized to conduct internal in-service trainings, administer school or organization-wide implementations and serve as community advocators and ambassadors for CHARACTER COUNTS!®. (See below for other options if this does not fit your specific needs.)

How much do workshops, trainings or professional developments cost?

Because CHARACTER COUNTS!® 5.0  can be implemented in many ways, there are several options. Below are cost guidelines for various training solutions. For an exact quote, please call us at 310-846-4800, submit a quote request or Contact Our Customized In-Service Solutions Team.

       A. Student Development Workshop (SDW) – This workshop involves an intensive three-day training program. Participants who complete the training will receive a certificate as a CHARACTER COUNTS!® Champion. Standard fee for the three-day workshop is $9,900.00 excluding additional expenses. Up to 40 participants may attend.  It also includes our Premier pre-package of support, curricular and awareness materials. We also offer our Community Development Workshop (CDW) for Communities which are customized to meet the specific needs of the communities we serve.

       B. Customized On-Site, One-Day CHARACTER COUNTS!® Introduction or Professional Development Workshops – We also offer an extremely attractive $3,500 package for a 3-6-hour on-site workshop for up to 40 participants. You may find that a customized in-service for a CHARACTER COUNTS!® introduction or a chosen topic from our professional development topics will provide both a better value and can be tailored to meet your school’s or organization’s specific needs. One of our Master Trainers will work with your school or organization prior to the training date to customize an upcoming event. We have a variety of One-Day and Professional Development Workshops Available.  Also, feel free to contact our Customized In-Service Solutions Team to allow us to tailor your workshop.

      C. Cluster Workshops for School Districts, Counties, Municipalities, States, or Countries – To obtain the absolute best possible result for larger regions, having a coordination of services with specific designs that includes numerous trainings, discount packages on training, support, curricular and awareness materials, on-going consultative support and having the benefit of “CHARACTER COUNTS!® EVERYWHERE ALL THE TIME” and truly having CHARACTER COUNTS!® infused seamlessly into the DNA of your regions climate, is the ideal training for larger regions looking for discounted services, yet comprehensive services. The costs for Cluster Workshops vary depending on the size and magnitude of the vision. Please contact our Cluster Workshop Solutions Team to tailor your model.

        D. Distinguished Speakers and Consultants CHARACTER COUNTS!® offers the services of distinguished speakers and consultants which can be made available to inspire the masses at various events and help enthuse assemblies, including guest note addresses by Michael Josephson, on a variety of topics to varying audiences, from schools to parents and caregivers to businesses, organizations, government offices, etc. The costs for Distinguished Speakers vary depending on the speaker, allotted time needed, etc. Please contact our our customer service agents at customerservice@charactercounts.org to tailor your specific need.

What are the Four Wheels of Success and how do they differ from The Six Pillar of Character?

The Four Wheels of Success are identified in The Josephson Institute’s Model Standards for Academic, Social, Emotional and Character Development. This fully integrated student development framework incorporates the most critical research findings and current theories from all major research and evidence-based strategies in order to instill academic, social, emotional and values, mindsets and character traits to help students. The Six Pillars of Character are just one component of the program.

ORDERING PROCESS

Please explain the ordering process.

  • Purchase Orders. Please fax your purchase order to 310-846-4858, or email it to customerservice@charactercounts.org. Please be sure to include the Item Number for each item, the Shipping Cost and the Sales Tax, if applicable, so that missing information will not delay your order. You can estimate the shipping costs and options by placing your items into a cart and then entering your delivery address in the Checkout page or call our national office (310-846-4800) for a quote.
  • Check (by mail). You may use our online ordering system for orders which will be paid by check. At checkout, select the “Check via mail” payment option. Orders cannot be fulfilled until we have received your check. Please make check out to CHARACTER COUNTS!® and mail to CHARACTER COUNTS!® 8117 W Manchester Ave, #830, Playa del Rey, CA 90293.
  • Credit Card Online Payment. The fastest and easiest way to order our products is using our secure online payment checkout system. We gladly accept Visa, Mastercard, American Express and Discover cards.

RETURNS/REFUNDS POLICY ON PRODUCTS

  • Returns/exchanges can be made no later than four (4) weeks from delivery date for credit toward materials from our store. Delivery date is determined by the delivery method provided.
  • Please plan ahead in placing orders so you can open and confirm delivered materials within the four-week time period. This policy applies year-round, even during summer months when schools are not in session. If you are ordering for a school, please confirm receipt of your order if it arrives when school is out.
  • Items sold in sets, packs or kits cannot be returned separately; the entire set/pack/kit must be returned.
  • Unless you immediately report to us that materials were damaged in shipping, all items must be returned in resale condition as determined by Character Counts!®.
  • Shipping/handling charges are non-refundable.
  • All orders will be considered to be correct, complete and to have been received in good condition unless we are notified to the contrary within 4 weeks of receipt, as determined by delivery records.
  • We cannot be responsible for duplication of orders submitted more than once. Please do not fax or email your order if an original will be mailed to us. If you submit an order more than one time and the order is duplicated, you will be responsible for either paying for the merchandise or for shipping it back to us via a carrier with full tracking, and will be responsible for any damaged merchandise. Please call us if you need to verify receipt of an order.
  • All digital music sales are final once downloaded from our server, though we will provide you with a replacement for sales of defective music products.

REFUNDS

Any and all returns must be made within four (4) weeks from delivery date. Orders paid by credit card can be refunded only as a credit to the card used.

A refund is available only if one of the following conditions is met:
• Delivered materials are damaged. Refunds will be issued only for the damaged items.
• Materials are delivered after promised date. This applies only to orders with expedited shipping.
• Items are unused and unopened and deemed by CHARACTER COUNTS!® to be able to be resold. Connect With Character modules are not returnable.
• Item(s) delivered were not ordered, and item(s) are unused and unopened.

In circumstances other than those specified above, customers may return materials for credit toward other materials if the returned items are in resale condition as determined by CHARACTER COUNTS!®. In any circumstance where CHARACTER COUNTS!® was not at fault, customers are responsible for shipping costs to return the items.

Please explain the policy on the returns procedure. Returns. Contact customerservice@charactercounts.org to notify us of your pending return(s).
• If you have received damaged goods and you believe it is a result of the carrier, please contact Customer Service immediately at 310.846.4800 for instructions.
• We strongly recommend using a return shipping method that has tracking or signature-upon-receipt services as we cannot be responsible for items lost or damaged during return shipment. Please be sure to keep your tracking number in case we do not receive the shipment.
• Return shipments can be sent to:
CHARACTER COUNTS!® 8117 W. Manchester Avenue #830, Playa del Rey, CA 90293.
• Credits will be issued within 30 days of receipt of returned materials.
Any and all returns must be made within four (4) weeks from delivery date. Orders paid by credit card can be refunded only as a credit to the card used. A refund is available only if one of the following conditions is met:
• Delivered materials are damaged. Refunds will be issued only for the damaged items.
• Materials are delivered after promised date. This applies only to orders with expedited shipping.
• Items are unused and unopened and deemed by CHARACTER COUNTS!® to be able to be resold. Connect With Character modules are not returnable.
• Item(s) delivered were not ordered, and item(s) are unused and unopened.