Michael Josephson Commentary
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Six Rules About Trust 590.4

I’ve talked about it lots of times before: The high cost of lying and deception by politicians, police, corporate executives, clergy, journalists, accountants, and educators has weakened every major social institution.

As each of these domains wages its separate battle to remove the cloud of suspicion and cynicism that hovers over it, there are six truths about trust that must be understood and dealt with.

First, there is no shortcut to building trust. Rebuilding it on the rubble of lost credibility is much harder. The antidote is nothing less than scrupulous and consistent honesty – especially when the truth is costly.

Second, where trust is important, there are no small lies. Falsehoods, however small they seem, are like germs. Without the antibody of trust, they cause infections that can kill credibility.

Third, the lethal quality of lies lasts long after they’re told. Lies told years ago have an immediate poisonous effect on trust when they’re discovered. Think of all the prominent people who’ve been undone by the discovery of trumped-up old resumes.

Fourth, while honesty and forthrightness don’t always pay, dishonesty and concealment always cost. It’s true that in some settings nothing good may come of admitting wrongdoing, but it gets a lot worse when you don’t.

Fifth, lies breed other lies. It’s harder to tell just one lie than to have just one potato chip. Once you start deceiving, it takes more and more bodyguards of new lies to protect the old ones.

Finally, don’t be seduced by the “I’m just fighting fire with fire” excuse or all you’ll end up with is the ashes of your integrity. Self-justifications aside, you can’t lie to a liar or cheat a cheater without becoming a liar or a cheater.

This is Michael Josephson reminding you that character counts.

Comments

Wow. I am simply amazed by these commentaries. Mr. Josephson, Amen!

Thank you so much for this great advice (which, thankfully, you seem to have an endless supply of).

There is another aspect of trust that is not often discussed and that is to BE TRUSTING. To be trusting means you rely on the goodness found in most people. To be trusting is an approach to life that seems to be easier for some than others. I trust people and there have been times when I was wrong to do so. But those occasions are few and far between. Those instances have not and will not deter me from relying on the basic goodness found in all of us. It is a way of looking at the world and approaching life that I think makes life and this world a little better.

I trust you will agree with me

I love the addition by Michael Gerber! My boss always expects the worst from our customers because that's the type of customer he is. There's an old saying, "That which you fear of others is the exact quality that dominates your character." When you are dishonest, you think everyone else is also dishonest.

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